DEVELOPMENT COORDINATOR
First Book | Washington, DC (Hybrid: Tuesdays & Wednesdays Onsite)
ABOUT FIRST BOOK
First Book is a leading nonprofit social enterprise dedicated to removing barriers to quality education for children in need. Through innovative public–private partnerships and a national network of more than 600,000 educators, program leaders, and community organizations, First Book has distributed over 225 million books and educational resources to under-resourced communities. Our work spans e-commerce (First Book Marketplace), research and insights (First Book R&I), and tailored program development (First Book Accelerator), all designed to elevate the voices and needs of educators serving children in low-income communities.
ABOUT THE ROLE
The Donor Engagement Coordinator is an essential part of the First Book team, providing critical support for the Vice President of Development, Director of Development, and the entire Development department, which raises funds from and with individuals, foundations, and community volunteers in support of the organization’s goals and mission.
The position demands the highest attention to detail, the ability to work autonomously in a fast-paced, multi-function environment, a desire to work efficiently and improve systems and processes, and a passion for internal and external customer service.
WHAT YOU’LL OWN:
- In collaboration with the Director of Development, execute strategies to solicit, cultivate, and steward one-time and recurring donors through mail, email, SMS, and digital channels.
- Serve as primary contact with external vendors; oversee copy, creative, and internal approvals; and monitor campaign performance.
- Administer donor data in Salesforce. Oversee accurate gift entry and donation processing (manual and automated), donor record maintenance, campaign creation, and all other Development-related data and processes.
- Serve as product manager for Fundraise Up and other Development-related fundraising technology platforms.
- Manage gift certificate process for all Development-related donations.
- With support from the Development Operations Coordinator, create and maintain campaigns in Salesforce, Classy, and Fundraise Up.
- Create, customize, and manage all Salesforce donor lists, fundraising and revenue reports, and dashboards. Support budget development and forecasting.
- Work proactively with the Finance department to ensure accuracy in donation records, including assistance with reconciliations.
- Assist with donor relations, donor communications and campaigns.
- Proactively contribute to problem-solving, team brainstorms, and strategic and operational planning exercises.
- Represent Development team at internal interdepartmental planning, data management, and IT meetings.
- Oversee the development of standard protocols and systems management.
- Various administrative duties and other tasks as assigned.
EDUCATION:
- Associate's degree required or equivalent professional experience.
- Bachelor's degree preferred.
SKILLS & EXPERIENCE:
- Minimum of two years of fundraising or nonprofit experience strongly preferred.
- Customer service experience is a plus.
- Experience with Salesforce is required.
- Salesforce Administrator Certification or equivalent hands-on experience is preferred.
- Experience with Fundraise Up, GoFundMe Pro, or a comparable peer-to-peer fundraising platform is highly desirable.
- Experience with Salesforce Marketing Cloud or a comparable email marketing and list management platform is strongly preferred.
- Experience using Monday.com is preferred.
- Familiarity with Confluence and Jira for knowledge management and case management is a strong plus.
- Demonstrated proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
- Demonstrated ability and willingness to collaborate in building and strengthening a comprehensive development program.
COMPENSATION & BENEFITS:
Salary Range: $45,000 annually (non-negotiable).
All full-time employees are eligible for the following:
- Medical and dental insurance coverage.
- Life insurance and Accidental Death and Dismemberment (AD&D) coverage.
- Paid vacation and sick leave.
- 12 paid holidays annually.
- 401(k) retirement plan with employer matching contributions.
- Employer-provided parking stipend (Washington, DC).
TO APPLY:
EQUAL EMPLOYMENT OPPORTUNITY
First Book is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital status, personal appearance, family responsibilities, genetic information, matriculation, political affiliation, veteran status, or any other status protected by applicable federal, District of Columbia, or local law.
ACCOMMODATIONS
First Book is committed to providing reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, in accordance with applicable law. Applicants requiring accommodations during the application or interview process should submit a written request to First Book's Human Resources department.
WORK PRESENCE & EMPLOYMENT CONDITIONS:
- The role is structured as a hybrid position.
- This position requires regular in-office presence at First Book’s Washington, DC office on designated days to support internal collaboration and partnership activities.
- Reasonable accommodation will be considered in accordance with applicable federal, state, and local laws.
- Relocation assistance is not provided.
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